HealthWare Solutions offers the support you need to successfully implement our products into your unique work settings. When you purchase a HealthWare Solutions product, you are getting much more than just "software in a box", you are getting a complete solution! HealthWare Solutions is continually working to improve its service to you and offer the best customer service options available.

Standard Support & Maintenance Plan:
When you purchase, and remain current, on an annual HealthWare Solutions Support & Maintenance Plan, you receive the following types of support at no charge throughout the maintenance plan period:

Phone Support:
HealthWare Solutions’ highly skilled technical support staff answer support calls between 7:00am-5:00pm Pacific Standard Time. They will work patiently with you to resolve your problem.

Dial-up Diagnosis:
If one of the HealthWare Solutions support members is unable to talk you through your issue, we can dial into your computer to diagnose the problem with remote access software, such as PC Anywhere.

Training Available:
Training is available for all of our software modules. We offer:

On-Site Training:
HealthWare Solutions can send one of its product experts to your site to provide comprehensive training for your staff, or perhaps to your own trainers, who will train the remainder of your staff. All of our trainers have a field background in EMS, so they are prepared to understand and meet your needs.

Remote Training:
You may also arrange for remote training and one of the HealthWare Solutions staff will assist you via phone, while “steering” your computer remotely, via software such as PC Anywhere.